Join Our Team

Minneapolis Glass in Plymouth, MN is looking to hire a full-time IT Support Technician to assist users in resolving technology problems. Are you looking to take your career to the next level? Do you want variety in your daily responsibilities? Would you like to join a glass manufacturing and construction company that takes care of you and truly values your hard work and skills? If so, please read on!

This position earns a competitive salary starting at $50,000 a year and scaling up based on related experience. We also provide amazing benefits and perks including a strong low deductible health & dental insurance plan, company-wide bonuses, matching 401k, a really strong community culture, a predictable work schedule that enables a healthy work-life balance. If this sounds like the right IT opportunity for you, apply today!

A DAY IN THE LIFE OF AN IT SUPPORT TECHNICIAN

As an IT Support Technician, you will be responsible for providing strong technical support and problem solving to co-workers of varied computer sophistication. You will troubleshoot hardware and software problems by asking clarifying questions, diagnosing, and repairing the issue or escalating it. You will be the primary owner of the IT ticketing systems to track all status and communication toward resolution.

You will configure desktop hardware and software for new and existing users and verify security updates. This is an opportunity to learn our business specific systems. Maintaining an accurate inventory of mobile, computer hardware and peripherals will also be a key responsibility. You will be a champion for process improvement and increasing technology self-sufficiency at Minneapolis Glass!

QUALIFICATIONS

• A high school diploma or GED required. Additional technology schooling or related certifications strongly preferred.

• 2+ years relevant experience in a company or for an IT service troubleshooting the desktop / organizational computer systems.

• Demonstrated knowledge of organizational computer systems, peripherals printers, cameras, mouse, speakers and Android and iOS devices

• Tangible experience with Windows 10/11 Desktop, Azure and Microsoft Office 365.

Do you excel at relationship building? Do you have excellent communication skills? Are you accountable and willing to take the initiative to solve problems? Can you manage your time well? Are you eager to learn, organized, and self-motivated? If yes, you might just be perfect for this IT support position!

WORK SCHEDULE

This IT support technician position is full-time with a flexible schedule to support teams working 6:00 AM to 4:30 PM and occasional overtime is available after 40 hours.

ABOUT MINNEAPOLIS GLASS

Since 1937, we have been offering the best custom glass fabrication and glazing services throughout the Midwest. Our integrated technology automates production, capacity planning, and project management for fewer surprises and faster fixes. We are a woman-owned contractor who strives to maintain the long-term success of customers, industries, and communities. By continuously innovating our manufacturing and installation processes, we eliminate confusion and make doing business easier.

With 10+ years of average employee tenure and eight decades in business, we continue to make our team a priority in our business. We have competitive wages, great benefits, bonus, and a supportive culture. Our employees also enjoy opportunities for growth, a family-like team, and a manageable workload. We're proud of our strong values of relationships, integrity, expertise, ownership, and perseverance - you will feel the difference!

ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?

If you feel that you would be right for this IT support job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 55447